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call assist

Aus  1800 241 733

NZ  0800 241 733

Premium assist
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Trade Email




Premium Assist removes the frustration long phone calls to sort gates problems.

With a video we can see exactly what you're experiencing and recognise early any issues which may not be obvious when you're on site.


Just record the trouble and what you're doing to correct it. Some commentary helps.

We can see it instantly, so call us after the upload it.

If it's not urgent, we can book a time to be available to be on the phone with you when you're on site.



  1. Record a video.

  2. Go to Streamable website (or click link below)

  3. Upload your video. Copy the link

   4. Send us the link in the Trade Email on this page

Your email is seen by our offices nationally.

Streamable is a video streaming service (no max. file size). Uploading takes seconds and viewing is instant. 

This short How-To video goes through how to send us your Streamable link.

Use video to quickly overcome difficult gates.

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